Privacy Policy

Last updated: 2026-08-26

Rely Snow Removal ("we," "us," "our") respects your privacy. This policy explains what information we collect when you use our website at https://relysnowremovalgrandrapids.com/ or contact us for a snow removal quote, how we use it, and your rights under applicable law (including the GDPR for EU residents and the CCPA / CPRA for California residents).

1. Information We Collect

When you fill out a contact form on this site, we collect:

  • Your name
  • Your phone number
  • Your email address (optional)
  • The property details you provide in the message field
  • Your IP address, browser user agent, and the referring page (for spam prevention)
  • A timestamp of when the form was submitted

We also use Google Analytics to understand how visitors use this site — pages viewed, approximate location (derived from IP address), and device and browser type. Google Analytics sets cookies to distinguish visitors (see section 6). We do not use Facebook Pixel, advertising cookies, or ad-targeting trackers, and we do not use analytics data for advertising.

2. How We Use Your Information

We use the information you provide solely to:

  • Respond to your quote request
  • Schedule snow removal service and provide an estimate
  • Follow up about your property's winter service plan
  • Detect and prevent abuse of our contact form

We do not sell, rent, or share your personal information with third parties for marketing purposes. Ever.

3. Service Providers

We use a small number of trusted vendors to operate this site:

  • Cloudflare (hosting, CDN, bot protection via Turnstile)
  • Google (Google Analytics — site usage measurement)
  • Resend (transactional email — used to notify us when you submit the form)

These providers process data on our behalf and are contractually bound to protect it. They do not use your information for their own marketing.

4. Data Retention

We keep contact-form submissions for as long as is reasonably necessary to follow up on your service and meet our business and tax-record obligations, and then we delete them.

5. Your Rights

Depending on where you live, you may have the right to: access the personal information we hold about you; request that we correct or delete it; object to certain processing; and (if you're in California) to opt out of any "sale" or "sharing" of your information — although we do not sell or share it.

To exercise any of these rights, contact us using the details below and we will respond within 30 days.

6. Cookies

This site sets two kinds of cookies: strictly necessary cookies required to operate the contact form (for example, Cloudflare's bot-protection cookie), and Google Analytics cookies (_ga and similar), which help us count visits and understand how the site is used. Analytics cookies are not used for advertising. You can block or delete cookies in your browser settings without affecting your ability to request a quote.

7. Children

This site is not directed to children under 13, and we do not knowingly collect information from children.

8. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top will reflect any changes. Material changes will be highlighted on this page.

9. Contact

Questions about this policy? Contact:

Rely Snow Removal
2335 Burton St SE
Grand Rapids, MI 49506
(616) 883-2471

Hours: Open 24/7